Outsourced Call Center Services
Inbound and Outbound, 100% US-Based
A full call center without the build-out. TG Marketing USA runs your inbound coverage and your outbound calling from our own US offices – trained agents, a dedicated manager, and reporting you can audit, on a flat hourly rate.
Building a Call Center vs. Outsourcing One
A seat is not just a salary. It is recruiting, software, floor space, supervision and turnover – carried whether the phone rings or not.
No Build-Out
No dialer licenses, no phone system, no floor space, no supervisors to hire. The infrastructure already exists and is already staffed.
One Line Item
Wages, payroll taxes, benefits, management, software and training collapse into a single hourly rate you can forecast against.
Flex With Demand
Add agents for a product launch or a busy season and pull back when it passes. You are not carrying idle seats through a slow quarter.
Experienced From Day One
Our agents have handled these calls for years across dozens of industries. You are not paying anyone to learn the basics on your dime.
Call Center Services We Provide
Outbound programs, inbound coverage, or both – managed by one team and reported on every week.
Outbound Call Center Services
Managed outbound programs – appointment setting, lead qualification, follow-up and win-back campaigns dialed by trained US agents.
Learn More →Inbound Call Handling
Your calls answered live by a real person, screened, routed and logged – instead of rolling to voicemail and going cold.
Learn More →24/7 Answering & Dispatch
Round-the-clock coverage for nights, weekends and holidays, with live dispatch to your on-call team when it matters.
Learn More →B2B Appointment Setting
Qualified meetings booked with decision-makers in your target market, straight onto your reps’ calendars.
Learn More →Lead Generation & Qualification
Prospects sourced, called and pre-qualified before they ever reach your sales team, so reps only work real opportunities.
Learn More →Database Cleaning & Reactivation
We call through your existing list, correct the record, and restart conversations with customers who went quiet.
Learn More →Market Research & Surveys
Structured phone research that tells you what your market actually thinks – not what a form-filler clicked.
Learn More →Need Inbound and Outbound?
Most clients run both. Tell us your call volume and we will size the team.
Get Free Advice →What Comes With Every Program
100% US-Based Agents
Callers in Boise, Idaho and Salida, California. Your customers talk to someone who sounds like them.
Scripts & Training Included
We write the script, test it, and coach the team on it. It is not a separate line item.
Reporting You Can Audit
Daily and weekly reports, full call logs, recordings on request. Nothing hidden.
A Dedicated Manager
One person accountable for your program, with bi-weekly calls and weekly email updates.
Outsourced Call Center FAQs
What do outsourced call center services cost?
Programs are quoted on a flat hourly rate set by your industry, call volume and weekly hours. Script writing, agent training, reporting and your account manager are included – there are no separate setup fees. Call 888-884-3219 for a quote on your program.
Do you handle inbound calls, outbound calls, or both?
Both, and most clients use both. Outbound programs generate the opportunity and inbound coverage makes sure nothing is missed when prospects and customers call back. Running them under one roof keeps the messaging and the reporting consistent.
Are your agents offshore?
No. Every agent is 100% US-based, working from our offices in Boise, Idaho and Salida, California. That is the single biggest difference between us and the cheapest quote you will find.
How many agents do I need?
It depends on call volume and how quickly you want calls answered or lists worked. We size the team from your numbers and almost always recommend starting smaller than you think, then scaling once the program proves out.
How fast can a program launch?
Most programs are live within one to two weeks. That window covers script development, system setup and agent training on your specific offer.
Will the agents use our CRM?
Yes. We work in your system where access allows, or in ours with data handed back in whatever format you need. Either way you keep the record.
Am I locked into a contract?
No. We bill weekly and work month to month. If the program is not producing, you are not trapped in it.
How do you keep call quality consistent?
A dedicated manager monitors live calls and reviews recordings, coaching agents on your specific offer. Scripts and targeting are adjusted continuously based on what callers are actually saying.
Can you answer calls after hours and on weekends?
Yes. Coverage windows are set by your program, including nights, weekends and holidays, with live dispatch to your on-call people when something cannot wait. See our 24/7 answering service for how that coverage is structured.
Do I get dedicated agents or a shared pool?
Dedicated for outbound programs, because the agent has to know your offer cold. Inbound coverage can be dedicated or shared depending on your call volume, and we will tell you honestly which one your numbers justify.
How do you report on the program?
Daily activity summaries, a weekly rollup with dials, contacts, outcomes and appointments, complete call logs, and recordings on request. Your account manager walks the numbers with you on a recurring call.
What industries do you work in?
Mostly B2B: commercial construction and roofing, financial and insurance services, IT and managed services, payroll and staffing, healthcare services, energy and telecom. If your buyer is a business, the model transfers.
Can you call our existing customers as well as prospects?
Yes, and it is often the fastest return. Database reactivation calls through your existing list to correct the record and restart conversations with customers who quietly stopped buying.
What is the smallest program you will take?
We would rather start small and prove it than oversell a big launch. A short pilot with a modest weekly block of hours is a normal way to begin, and it tells both of us whether the program deserves to scale.
Which Side of the Call Center Do You Actually Need?
Most companies come to us asking for one and need a bit of both. Here is the honest way to tell.
You need outbound if
- Your pipeline depends on your salespeople prospecting, and they are not doing it.
- You have a list, a territory or a customer base that nobody is working.
- Your growth target needs more conversations than your team can physically start.
You need inbound if
- Calls are going to voicemail during business hours, or after hours and on weekends.
- You spend money on advertising and cannot prove every resulting call was answered.
- Your team is interrupted all day by calls that a trained screener could handle.
If both lists look familiar, run them together. An outbound program that generates return calls into an unanswered phone wastes the money you just spent, and inbound coverage with nothing feeding it is only a safety net. Putting both on one team means one script standard, one manager and one weekly report instead of two vendors pointing at each other.
How Call Center Pricing Works
A flat hourly rate for a staffed seat. No per-minute surprises, no setup fee.
We quote a flat hourly rate for the time our agents spend on your program. That rate already includes the wages, payroll taxes and benefits of the caller, the dialer and phone system, call recording, script development, agent training, quality monitoring, your dedicated account manager, and the reporting. You are buying staffed hours, so you can forecast the cost of the program before it starts and measure it against the pipeline it produces.
What moves the number
- Weekly hours. A larger weekly block is cheaper per hour than a few scattered hours, because it is easier for us to staff consistently.
- Complexity of the call. Technical or highly regulated conversations need more experienced agents and more training time.
- Coverage window. Standard business hours cost less than nights, weekends and holiday coverage.
- Inbound volume pattern. Steady call flow staffs efficiently. Sharp unpredictable spikes need more headroom.
Everything is billed weekly, month to month. If the program is not producing, you are not locked into it. Call 888-884-3219 or ask for a quote with your call volume and weekly hours, and you will get a real number, not a range.
From First Call to Live Program in One to Two Weeks
In-House Call Center vs. Outsourced
| Build it in-house | TG Marketing USA | |
|---|---|---|
| Time to live | Months: hiring, phone system, training, supervision | 1 to 2 weeks from kickoff |
| Cost structure | Fixed payroll and software whether the phone rings or not | One hourly rate for the hours you use |
| Turnover | Your problem, and the program stops | Our problem, and we backfill the seat |
| Technology | Dialer, telephony, recording, reporting all licensed separately | Included in the rate |
| Peak and seasonal demand | Overtime or idle seats | Adjust weekly hours up or down |
| Agent experience | Trained on your dime from zero | Years of B2B calling across dozens of industries |
Programs We Run Most Often
Ready to Put a Call Center to Work?
Get a custom call center quote in 24 hours. No obligation – just a clear plan and an honest hourly number.