Never Miss Another Call.
24/7/365 Live Answering & Dispatch.
Real people answering your phones around the clock — taking messages, booking appointments, handling customers and dispatching your technicians. Three simple packages, one monthly price, minutes included.
Talk to us: 888-884-3219Three Packages. One Monthly Price.
Every package includes 100 live-agent minutes each month — you only move up for the features you need, not for a bigger minute block. Go past your included minutes and you simply pay that package’s clearly published overage rate — no surprise fees, no hidden line items.
Silver
24/7/365 live answering for startups and small teams.
- 100 live-agent minutes included
- 24 x 7 x 365 English live answering
- Standard greeting & scripting
- Email or text message delivery
- Local (DID) phone number
- Month to month — no contract
Gold
Bilingual answering plus scheduling, customer service and order assistance.
- 100 live-agent minutes included
- Bilingual (English & Spanish) 24/7/365
- Appointment scheduling in your calendar
- Customer service & order assistance
- Custom greeting + custom call scripting
- Local or toll-free number, digital recording
Platinum
Dispatch, IVR routing and technician route optimization for field-service teams.
- 100 live-agent minutes included
- Everything in Gold, plus dispatch
- Emergency dispatch & on-call escalation
- Technician route optimization
- Custom greeting with IVR routing
- Direct interface with your dispatch/CRM
All prices are per month, billed month to month. Overage minutes are billed only for minutes used beyond your included block.
What Our Agents Handle
This is not a voicemail box with a friendly greeting. Our agents work from scripts you approve and act on your behalf — the same way a well-trained employee at your front desk would.
Live Message Taking
Every call answered by a trained agent, 24/7/365. Who called, what they need, when it happened, where they are and why it matters — captured accurately and sent to you by email or text before the caller has hung up.
Appointment Scheduling
Agents book directly into the calendar you already use, so appointments show up where your team is looking instead of in a message queue someone has to re-key later.
Customer Service
From gate and door codes to room changes, order status, basic troubleshooting and return authorizations — the routine questions get resolved on the first call instead of becoming another callback.
Dispatch
Keep technicians on the job instead of on the phone. We manage the schedule, move appointments when a service call runs long, and keep the customer updated on arrival windows.
Emergency Dispatch
After-hours emergencies get a live human, a defined escalation path and the on-call tech notified immediately — the calls that earn you a customer for life.
Technician Route Optimization
Send the right technician, with the right skill set, in the right part of town. Fewer wasted miles, more completed jobs per truck per day.
An Uninterruptible Phone Line
Your phones are the one system your business genuinely cannot afford to lose. We are built so they keep ringing somewhere no matter what happens at your office.
Redundant, Cloud-Based Infrastructure
Our hosted call center platform runs across redundant Amazon Web Services data centers, supporting agents and offices spread across multiple North American locations. No single office, storm or outage can take the service down.
Disaster & Overflow Coverage
When a storm, power failure or cut line takes your office offline, your number can be redirected to our agents at the carrier level — bypassing the affected area entirely. Your customers simply reach a live person, exactly as they always have.
An Extension of Your Team
Your operating guidelines plus our scripted outcomes produce one consistent experience for the caller. Even a light, steady flow of overflow calls keeps our agents fluent in your business, so the day you really need us, nobody is starting from scratch.
Compare Every Feature
Exactly what is included with Silver, Gold and Platinum — side by side.
| Feature | Silver | Gold | Platinum |
|---|---|---|---|
| Monthly price | $179/mo | $209/mo | $250/mo |
| Live answering service 24 x 7 x 365 | English | Bilingual (English & Spanish) | Bilingual (English & Spanish) |
| Included live-agent minutes | 100 min | 100 min | 100 min |
| Rate per included minute | $1.79 | $2.09 | $2.50 |
| Overage rate per additional minute | $1.89 | $2.19 | $2.60 |
| Appointment scheduling | — | Calendly, Google Calendar, Outlook, etc. | Direct interface with your dispatch, scheduling & CRM systems |
| Dispatch | — | — | ✔ |
| Emergency dispatch | — | — | ✔ |
| Customer service | — | ✔ | ✔ |
| Order assistance | — | ✔ | ✔ |
| Technician route optimization | — | — | ✔ |
| Greeting | Standard greeting | Custom greeting | Custom greeting with IVR routing |
| Call scripting | Standard answering script | Custom call scripting | Custom call scripting |
| Call log with scripting data | ✔ | ✔ | ✔ |
| Message delivery | Email, text | Email, text or call | Email, text or on-call variable list |
| Digital recording | — | ✔ | ✔ |
| Unique phone number | Local (DID) | Local (DID) or toll-free 888/877 | Local (DID) or toll-free 800/888/877 |
| Dedicated project manager & portal access | ✔ | ✔ | ✔ |
| No contract — month to month | ✔ | ✔ | ✔ |
Swipe the chart sideways to compare all three packages.
Your Industry. Your Software.
Our agents work inside the systems your team already runs on, so calls turn into scheduled jobs and updated records instead of a pile of messages to process later.
HVAC, Plumbing & the Trades
ServiceTitan, Housecall Pro, Jobber, Service Fusion, FieldRoutes, GorillaDesk
Pest Control
FieldRoutes, GorillaDesk, Jobber
Property Management & Vacation Rentals
Breezeway, Escapia, Track, Dormakaba
Insurance
Salesforce
Medical & Aesthetics
Aesthetic Record
E-Commerce
Shopify
Professional Services
Google Workspace, Microsoft Office, Calendly, Jotform
Lead Management & Sales Teams
Zoho, Copper, Streak, Apollo
Running something not listed here? Tell us what you use — most scheduling, dispatch and CRM platforms can be supported.
Four Easy Steps to Launch
Most projects are answering live calls within a few days.
Consultation
We meet with your team to determine your exact call-handling requirements.
Setup & Training
We build your call scripts and train the agents who will represent your brand.
Project Launch
Calls forward to us and go live — most projects launch in a few days.
Relentless Support
A dedicated project manager plus portal access to every call and message.
Common Questions
Are these real people or a bot?
Real, trained agents in North American offices, available every hour of every day — including holidays.
What happens when I use more than my included minutes?
You are billed only for the extra minutes you actually use, at your package’s published overage rate. Nothing else changes and there are no hidden fees.
How fast can we go live?
Most accounts are answering live calls within a few days of the kickoff call, once your scripts are written and the agents are trained.
Am I locked into a contract?
No. Every package is month to month.
Can you answer only the calls my team misses?
Yes. Many clients use us purely as overflow and after-hours coverage, forwarding only what their own staff cannot pick up.
What if my phones or my office go down?
Calls can be redirected to us at the carrier level, so your line keeps getting answered even when your building, power or internet does not.
A short consultation is all it takes to scope your call flow and get a start date.