Outsourced Call Center Services
Inbound and Outbound, 100% US-Based
A full call center without the build-out. TG Marketing USA runs your inbound coverage and your outbound calling from our own US offices — trained agents, a dedicated manager, and reporting you can audit, on a flat hourly rate.
Building a Call Center vs. Outsourcing One
A seat is not just a salary. It is recruiting, software, floor space, supervision and turnover — carried whether the phone rings or not.
No Build-Out
No dialer licenses, no phone system, no floor space, no supervisors to hire. The infrastructure already exists and is already staffed.
One Line Item
Wages, payroll taxes, benefits, management, software and training collapse into a single hourly rate you can forecast against.
Flex With Demand
Add agents for a product launch or a busy season and pull back when it passes. You are not carrying idle seats through a slow quarter.
Experienced From Day One
Our agents have handled these calls for years across dozens of industries. You are not paying anyone to learn the basics on your dime.
Call Center Services We Provide
Outbound programs, inbound coverage, or both — managed by one team and reported on every week.
Outbound Call Center Services
Managed outbound programs — appointment setting, lead qualification, follow-up and win-back campaigns dialed by trained US agents.
Learn More →Inbound Call Handling
Your calls answered live by a real person, screened, routed and logged — instead of rolling to voicemail and going cold.
Learn More →24/7 Answering & Dispatch
Round-the-clock coverage for nights, weekends and holidays, with live dispatch to your on-call team when it matters.
Learn More →B2B Appointment Setting
Qualified meetings booked with decision-makers in your target market, straight onto your reps’ calendars.
Learn More →Lead Generation & Qualification
Prospects sourced, called and pre-qualified before they ever reach your sales team, so reps only work real opportunities.
Learn More →Database Cleaning & Reactivation
We call through your existing list, correct the record, and restart conversations with customers who went quiet.
Learn More →Market Research & Surveys
Structured phone research that tells you what your market actually thinks — not what a form-filler clicked.
Learn More →Need Inbound and Outbound?
Most clients run both. Tell us your call volume and we will size the team.
Get Free Advice →What Comes With Every Program
100% US-Based Agents
Callers in Boise, Idaho and Salida, California. Your customers talk to someone who sounds like them.
Scripts & Training Included
We write the script, test it, and coach the team on it. It is not a separate line item.
Reporting You Can Audit
Daily and weekly reports, full call logs, recordings on request. Nothing hidden.
A Dedicated Manager
One person accountable for your program, with bi-weekly calls and weekly email updates.
Outsourced Call Center FAQs
What do outsourced call center services cost?
Programs are quoted on a flat hourly rate set by your industry, call volume and weekly hours. Script writing, agent training, reporting and your account manager are included — there are no separate setup fees. Call 888-884-3219 for a quote on your program.
Do you handle inbound calls, outbound calls, or both?
Both, and most clients use both. Outbound programs generate the opportunity and inbound coverage makes sure nothing is missed when prospects and customers call back. Running them under one roof keeps the messaging and the reporting consistent.
Are your agents offshore?
No. Every agent is 100% US-based, working from our offices in Boise, Idaho and Salida, California. That is the single biggest difference between us and the cheapest quote you will find.
How many agents do I need?
It depends on call volume and how quickly you want calls answered or lists worked. We size the team from your numbers and almost always recommend starting smaller than you think, then scaling once the program proves out.
How fast can a program launch?
Most programs are live within one to two weeks. That window covers script development, system setup and agent training on your specific offer.
Will the agents use our CRM?
Yes. We work in your system where access allows, or in ours with data handed back in whatever format you need. Either way you keep the record.
Am I locked into a contract?
No. We bill weekly and work month to month. If the program is not producing, you are not trapped in it.
How do you keep call quality consistent?
A dedicated manager monitors live calls and reviews recordings, coaching agents on your specific offer. Scripts and targeting are adjusted continuously based on what callers are actually saying.
Ready to Put a Call Center to Work?
Get a custom call center quote in 24 hours. No obligation — just a clear plan and an honest hourly number.